General terms and conditions

  • ISOBAND bvba is deemed to have accepted the order form on the webshop, unless it communicates its refusal by e-mail within 14 days.
  • The stated delivery time shall be respected as much as possible, but ISOBAND bvba does not accept any responsibility for it. Delays in delivery shall not entitle the purchaser to compensation, while he may not destroy the order without ISOBAND bvba's consent. All responsibility for non-delivery or late delivery, caused by heir force, lack of means of transport, strike, lock-out and any accident or incident which impedes the normal course of business to ISOBAND bvba, shall be rejected.
  • Complaints, in connection with the invoice and the deliveries, quantity and prices stated on it, must be made in writing within eight days from the invoice date. After that date, a tacit agreement exists between the 2 parties. In case of complaint or for any other reason, ISOBAND bvba's liability shall in any case be limited to the value of the merchandise delivered, without taking into account the cause and extent of the damage.
  • The general buying and selling conditions of the buyer shall be considered null and void. They may be accepted against ISOBAND bvba in writing.
  • The customer undertakes to deliver all documents, instructions and data, such as model, brand, proof, etc., necessary for the realisation of the ordered goods to the administrative department of ISOBAND bvba, which shall become the owner of this material, at the latest 15 days after ISOBAND bvba has sent a request to that effect. If the customer does not comply with this clause after the first request, the accepted order shall be cancelled without prior notice from ISOBAND bvba with the obligation for the customer to compensate ISOBAND bvba for the full amount provided for in the contract. The customer undertakes to communicate to ISOBAND bvba without delay any remarks he deems necessary regarding the order, in any case before production has started.
  • Invoices are always payable in Malle, 30 days after invoice date. The discount may be offset if payment follows within 8 days. In the event of non-payment of the invoices on their due date, the total invoiced sum shall be increased by 20% pursuant to a fixed and irreducible increase clause, with a minimum of 25 euro. Conventional interest shall be charged from the due date of the invoice until the day of effective payment on 10%.
  • Any individual agreement, even bills of exchange or transfer of debt, concluded with the customer does not entail novation.
  • In case payment modalities are foreseen between parties and confirmed by ISOBAND bvba, the entire invoiced amount shall become immediately due and payable if the partial payment is not received on time. In such case, ISOBAND bvba shall be entitled, without notice or warning, to suspend performance of the contract until the day of full payment and to nullify all benefits granted to the customer.
  • If, for internal organisational reasons, it appears necessary to change a previous description of an article, this will be done automatically, by ISOBAND bvba without prior approval from the customer.
  • ISOBAND bvba reserves the right to suspend deliveries or break the contract if the customer has not paid his invoices by the due date or no longer provides sufficient guarantees.
  • Deliveries below 150 euros (Belgium) and 250 euros (Netherlands) will be non-franco sent.
  • For all disputes that may arise, only the courts of Antwerp have jurisdiction.
  • Goods remain the property of ISOBAND bvba until full payment of the invoice.
  • In accordance with Article 14 of the Regulation on online resolution of consumer disputes: The European Commission has developed an ODR platform that you can use for the online resolution of consumer disputes. You can use this link http://ec.europa.eu/consumers/odr/ use the ODR platform.